I sat down recently to record a podcast conversation about how service-based businesses build systems that actually scale, and it forced me to articulate things I usually just do on instinct. There’s real value in explaining your own process out loud — you find the gaps, the habits you never questioned, the shortcuts that actually work. If you run a business of any size, I’d challenge you to try explaining how it runs to someone outside it. You’ll learn as much about your own operation as they will.